REFUND & RETURN POLICY
Effective Date: April 15, 2026
1. Overview
At QEST MALL, customer satisfaction is important to us. This policy outlines the conditions under which returns and refunds are accepted.
2. Return Eligibility
You may return products if:
- The item is defective or damaged
- The wrong item was delivered
- The item is unused and in original packaging
Return Window:
- Returns must be requested within 7 days of delivery
3. Non-Returnable Items
The following items are not eligible for return:
- Used or damaged items (not due to our fault)
- Digital products (if applicable)
- Perishable goods (if applicable)
4. Refund Process
Once we receive and inspect your return:
- Approved refunds will be processed within 5â10 business days
- Refunds will be issued via the original payment method
5. Shipping Costs
- Customers may be responsible for return shipping costs
- Shipping fees are non-refundable unless the error is ours
6. Exchanges
We only replace items if they are defective or damaged.
7. How to Request a Return
To initiate a return, contact us:
đ§ jiltech20@gmail.com
đ +233 55 421 6331
đ qestmall.com/contact/
Provide:
- Order number
- Description of issue
- Photos (if applicable)
3. COOKIE POLICY
Effective Date: April 15, 2026
1. Introduction
This Cookie Policy explains how QEST MALL uses cookies and similar technologies when you visit qestmall.com.
2. What Are Cookies?
Cookies are small text files stored on your device that help improve your browsing experience.
3. Types of Cookies We Use
a. Essential Cookies
- Enable core website functionality
- Required for shopping cart and checkout
b. Analytics Cookies
We use:
- Google Analytics
These cookies help us understand:
- Website traffic
- User behavior
- Performance improvements
c. Advertising & Remarketing Cookies
We use:
- Google Ads
- Facebook Ads
These cookies:
- Show relevant ads
- Track ad performance
- Enable remarketing
d. Functionality Cookies
- Remember user preferences
- Improve personalization
4. How You Can Control Cookies
You can:
- Disable cookies through your browser settings
- Delete cookies anytime
Note: Disabling cookies may affect website functionality.
5. Third-Party Cookies
Some cookies may be set by third-party services such as:
- Payment processors
- Analytics providers
- Advertising platforms
These third parties have their own privacy policies.
6. Updates to This Policy
We may update this Cookie Policy periodically. Changes will be posted on this page.
7. Contact Us
đ§ qestmallgh@gmail.com
đ +233 55 421 6331
đ qestmall.com/contact/